Cloud contact centre and customer experience platform.
Customer experience and contact centre
About
Genesys is a customer experience and contact centre software company founded in 1990 and headquartered in Menlo Park, California, led by chairman and chief executive Tony Bates. Genesys Cloud is its main platform, combining routing, digital and voice channels, workforce engagement, AI agents, copilots and conversational analytics. More than 7,000 organisations use Genesys Cloud, and its annual recurring revenue reached $2.8 billion in 2026, with nearly 45% coming from outside North America.
Key facts
Headquarters
Menlo Park, United States
Founded
1990
Chief executive
Tony Bates
Company size
About 6,000 employees
Regions served
Global (100+ countries)
Markets
Customer experience and contact centre
Website
genesys.com
Products and solutions
Genesys Cloud CX contact-centre platform
Virtual agents, copilots and AI Studio
Digital channels including web messaging, WhatsApp, email and social
Conversational intelligence and quality management
Cookies on ConfX We use cookies that are necessary for this website to function. With your consent, we also use analytics and marketing cookies to understand how the website is used and to measure our campaigns. Cookie Policy
Strictly necessarySecurity, sign-in, live chat and your cookie choices.Always on
confxglobal.com
Event sponsorship
Request sponsorship details
Tell us which event interests you and our team will send the options and pricing.
DemandGen Program
Discuss a program
Describe the audience you want to reach and your goals.
Bespoke events
Plan a bespoke event
Conferences, roundtable series, customer summits and hospitality events, designed and delivered for you.
Contact
Send us a message
Questions about ConfX, our events, research or your account.
Register interest
Knowledge Sessions
Watch every session with a ConfX account
Keynotes, panels and fireside chats from ConfX events, plus full research reports and tools you can save.
