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InsightX
Research, perspectives and tools on the technologies and ideas reshaping business, drawn from our events and our community of senior leaders.
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Reports, briefings and findings on the decisions leaders face.
Media
Talks, conversations and perspectives from our events and community.
Tools
Assess where you stand, map AI rules and compare options.
Latest from InsightX
Sector briefing · EducationResearch data management at scaleStorage, sharing and compliance for research-intensive institutions.Oct 2026Sector briefing · EducationDigital credentials and lifelong learningMicro-credentials and how employers are recognising them.Oct 2026Sector briefing · EducationCyber attacks on universities and how to respondWhy universities are targeted and what resilient institutions do differently.Oct 2026Sector briefing · EducationStudent success analyticsEarly-warning models and the ethics of student data.Oct 2026Sector briefing · EducationAI on campus: policy, assessment and integrityHow universities are adapting teaching and assessment.Oct 2026Sector briefing · Internet and technologyEngineering productivity with AI coding assistantsWhat changes for teams, quality and hiring.Oct 2026Sector briefing · Government and public sectorSharing data across agenciesLegal bases, platforms and trust frameworks for joined-up services.Oct 2026Sector briefing · Government and public sectorCybersecurity for local governmentProtecting services with limited budgets and legacy systems.Oct 2026Sector briefing · Government and public sectorPublic-sector AI: procurement and accountabilityHow governments are buying and overseeing AI systems.Oct 2026Sector briefing · Supply chain and logisticsWarehouse automation: the economics behind the robotsWhere automation pays back and where people still make the difference.Oct 2026Sector briefing · ManufacturingPredictive maintenance moves from pilot to plant-wideWhat it takes to scale maintenance models across sites.Oct 2026Report · CybersecurityDigital trust in the age of AI: the 2026 cybersecurity briefingHow AI is changing attack and defence, what breaches now cost, and the regulatory and post-quantum deadlines CISOs and boards face in 2027Oct 2026Report · Financial servicesAI in financial services 2026: where banks and insurers are seeing returnsAdoption, disclosed results, use cases in production, model risk, regulation and deepfake fraud across banking, payments, insurance and capital markets, and what to prioritise in 2027Oct 2026Report · Operations and supply chainAI and the energy system 2026: demand, grids and operationsHow data centres are changing electricity demand, why grid connections are the bottleneck, where utilities use AI, and the cyber and regulatory risks to manage in 2027Oct 2026Report · Digital transformationEnterprise AI in 2026: the long road from pilot to productionAdoption, value, spend, data readiness and the revised EU AI Act timetable, and what data and analytics leaders should prioritise in 2027Oct 2026Report · Governance and policyAI governance in 2026: the rules move, accountability staysThe revised EU AI Act timetable, Colorado's new law, the gap between audit confidence and maturity, and what governance leaders should do in 2027Oct 2026Report · Governance and policyAI in government and public services 2026: from pilots to accountable useWhere governments use AI, what audit bodies have found, the rules now applying to high-impact public-sector AI, and what public leaders should prioritise in 2027Oct 2026Report · Digital transformationAI in healthcare and life sciences 2026: from pilots to everyday practiceClinician adoption, regulated AI devices, ambient documentation, AI-discovered drugs and the regulatory timetable, and what health and life sciences leaders should prioritise in 2027Oct 2026Sector briefing · Government and public sectorDigital public services: designing for trustIdentity, accessibility and service design in government.Sep 2026Sector briefing · Energy and utilitiesCritical infrastructure under NIS2What energy operators must evidence to regulators.Sep 2026Sector briefing · Internet and technologyThe economics of running AI at scaleInference costs, model choice and how teams control spend.Sep 2026Sector briefing · Telecom and mediaStopping fraud and scams on telecom networksHow operators are blocking scam calls and messages at scale.Sep 2026Sector briefing · Telecom and mediaMonetising 5G for enterprise customersPrivate networks, network slicing and the business cases that work.Sep 2026Sector briefing · Telecom and mediaMedia companies and personalised streamingRetention, bundling and recommendation strategies.Sep 2026Sector briefing · Telecom and mediaThe AI-native network: operators automate operationsSelf-healing networks and the operating model behind them.Sep 2026Sector briefing · Healthcare and life sciencesCyber resilience in hospitalsKeeping clinical services running through ransomware and outages.Sep 2026Sector briefing · Healthcare and life sciencesMedical AI regulation: what changes for providersObligations under medical device and AI rules.Sep 2026Sector briefing · Healthcare and life sciencesReal-world evidence and data-sharing in life sciencesFederated data, consent and regulatory acceptance.Sep 2026Sector briefing · Healthcare and life sciencesAI in clinical operations: scheduling, triage and capacityWhere hospitals are seeing the earliest operational gains.Sep 2026Sector briefing · Energy and utilitiesData centres and the power demand of AIHow utilities and technology companies are planning for new demand.Aug 2026Sector briefing · Energy and utilitiesInspecting assets with drones and computer visionLowering inspection costs and risk across networks and plants.Aug 2026Sector briefing · Supply chain and logisticsFreight procurement with AI-driven pricingDynamic pricing, tendering and what changes for logistics buyers.Aug 2026Sector briefing · Retail and consumerDemand sensing after the forecasting resetShorter planning cycles and the signals retailers now rely on.Aug 2026Sector briefing · Financial servicesInsurers rethink claims with straight-through processingHow automation is shortening claims cycles without raising leakage.Aug 2026Sector briefing · Financial servicesAgentic AI in banking: where supervisors are drawing the linesWhat regulators expect as banks let AI agents act on behalf of customers.Aug 2026Sector briefing · Energy and utilitiesUtility customer service in volatile marketsSupporting customers through price changes with digital and human channels.Aug 2026Sector briefing · Energy and utilitiesGrid digitalisation and the data behind the energy transitionSmart meters, flexibility markets and grid analytics.Aug 2026Sector briefing · Supply chain and logisticsNearshoring and network redesignHow companies are rebalancing cost, speed and resilience in their networks.Aug 2026Sector briefing · Supply chain and logisticsControl towers: real-time visibility across partnersSharing data across carriers and suppliers to act on disruption earlier.Aug 2026Sector briefing · Supply chain and logisticsSupply chain due diligence laws: preparing for auditsMapping suppliers and evidencing human-rights checks.Aug 2026Sector briefing · Automotive and mobilityThe digital showroom and direct salesAgency models, online sales and the changing role of dealers.Aug 2026Sector briefing · Automotive and mobilityBattery supply chains and traceabilitySourcing, battery passports and the data needed to prove provenance.Aug 2026Report · Customer experienceCustomer service AI in 2026: more automation, more peoplePressure, spending, automation rates, workforce plans and customer trust, and what service leaders should change in 2027Aug 2026Report · Data and analyticsAI-ready data in 2026: the confidence gapWhat data leaders say about readiness, what their own surveys show, and the six fixes that matter most before agents act on enterprise dataAug 2026Sector briefing · Automotive and mobilityConnected-vehicle data: value, consent and privacyHow carmakers are building services on vehicle data while meeting privacy rules.Jul 2026Sector briefing · Automotive and mobilityVehicle cybersecurity rules and what they requireType approval, software updates and supply-chain obligations.Jul 2026Sector briefing · Automotive and mobilitySoftware-defined vehicles change the value chainNew revenue models and the skills automakers are hiring for.Jul 2026Sector briefing · ManufacturingMeasuring product carbon footprints at scaleData foundations for supplier and product-level emissions reporting.Jul 2026ArticleFrom AI Hype to Enterprise Execution: Key Insights from BIAAS 2026 in BrusselsOn 24 and 25 June, the Business Intelligence and Analytics Summit 2026 brought together data leaders, enterprise architects, and analytics executives in…Jul 2026Sector briefing · ManufacturingSecuring operational technology on the factory floorSegmentation, asset visibility and the convergence of IT and OT.Jul 2026Sector briefing · Retail and consumerRetail media networks come of ageHow retailers are turning first-party data into a new revenue line.Jul 2026Sector briefing · Retail and consumerUnified commerce: joining stores, apps and marketplacesWhy retailers are rebuilding around a single view of stock and customer.Jul 2026Sector briefing · Financial servicesDORA one year on: what supervisors are focusing onICT third-party risk, incident reporting and testing priorities.Jul 2026Interview · Cybersecurity and digital trustFormer Google Cloud CISO on securing AI agents with familiar basicsPhil Venables, Ballistic VenturesJun 2026Interview · Cybersecurity and digital trustJen Easterly argues that bad software sits behind most breachesJen Easterly, RSA ConferenceMay 2026ArticleFrom BI to Decision Intelligence: What European Leaders Need to Know in 2026For two decades, the enterprise playbook was the same: buy a BI platform, build dashboards, hire analysts, and hope that better visibility…Apr 2026ArticleKey Insights from CAIS2026 Singapore: The Future of Conversational AIHosted by ConfX Global, the Conversational AI Innovation Summit 2026 in Singapore gathered senior leaders and tech professionals to outline the next…Mar 2026Interview · Enterprise AICaterpillar’s digital chief on the data platform behind its AIOgi Redzic, CaterpillarFeb 2026ArticleYour AI is Training on Ghosts: The Hidden Data CrisisIn boardrooms across Singapore, the United States, and Europe, the debate is still about models. Should we wait for GPT-6? Is Gemini's…Feb 2026ArticleMultilingual NLU in APAC: Designing Bots that Understand ASEAN Languages.Southeast Asia's digital economy is accelerating toward scale. Reports predict the region's digital Gross Merchandise Value (GMV) could approach a $1…Nov 2025ArticleHow APAC Banks Will Scale Conversational AI in 2026: Use-Cases, ROI & Next-Gen StrategiesAs we approach 2026, the Asia-Pacific (APAC) banking and financial services sector is entering a decisive phase of AI-driven transformation.Nov 2025ArticleBIAAS 2025 HighlightsThe ConfX Business Intelligence and Analytics Summit successfully concluded in London, bringing together industry leaders, executives, and analytics…Oct 2025Interview · Enterprise AICisco’s Jeetu Patel on why trust decides whether AI gets usedJeetu Patel, CiscoOct 2025ArticleAI You Can Trust: Why Active Metadata Is Becoming the Backbone of Data GovernanceFor years, we've discussed the need to be data-driven. Yet, for most organisations, the reality has been a constant struggle against a…Aug 2025ArticleData Mesh in the Real World: Lessons Learned from 3 Enterprise ImplementationsThe concept of Data Mesh has graduated from theory to practice, and the results are illuminating.Aug 2025Interview · Data and analyticsAdobe’s data chief on rewriting the data charter for agentsBin Mu, AdobeAug 2025ArticleThe CDO’s Playbook: Frameworks for Building a Data-Driven Culture That SticksBy 2026, the role of the Chief Data Officer will either be the most powerful strategic position in the C-suite or it…Aug 2025ArticleThe End of the Dashboard as We Know It: How Generative AI is Reshaping Business Intelligence for a New Era.For the better part of two decades, the dashboard has been the undisputed king of business intelligence.Jul 2025Interview · AI in financial servicesING’s fast route from generative AI pilots to productionMarnix van Stiphout, INGJul 2025ArticleTop Data and Analytics Summits in 2025Explore the leading data and analytics conferences 2025, offering insights into the latest industry trends, networking opportunities, and career growth for data…Jun 2025Interview · Data and analyticsJPMorgan Chase’s data chief on making an exabyte of data AI-readyMark Birkhead, JPMorgan ChaseJun 2025Interview · AI in financial servicesGoldman Sachs CIO on managing AI agents like a teamMarco Argenti, Goldman SachsMay 2025Interview · Conversational AI and CXBret Taylor on paying AI agents only when they resolve the issueBret Taylor, SierraMay 2025Interview · Conversational AI and CXHow Bank of America built Erica in-house and what testing changedHari Gopalkrishnan, Bank of AmericaApr 2025ArticleAI and CX: Revolutionizing Customer ExperienceAI and data analytics are transforming CX. From personalization to predictive analytics, explore the power of these technologies.Feb 2025ArticleThe Analytics Revolution: AI, APIs, and the FutureThe API economy and developer-first approach are transforming analytics. Learn how composable solutions and AI are empowering developers.Feb 2025ArticleWant Happy Customers? Humanize Your AIAI-powered customer service can be empathetic & effective. Learn how human-centered design principles drive better CX, boost loyalty, and improve your…Feb 2025ArticleIntegrating Senses: Advancing Multimodal Conversational AIExplore how multimodal AI transforms conversational experiences by integrating voice, vision, and gestures. Join the summit.Feb 2025ArticleHo Ho Ho! Chat with Santa, Make AI Movies and More This HolidayThis holiday, swap fruitcake for AI magic! Chat with Santa, craft AI movies & cards, and get holiday fitness tips with AI.…Dec 2024ArticleThe Future of UX/UI in Conversational AI: Seamless Human-AI DesignUX/UI is shaping the future of conversational AI with advanced designs, emerging trends, and examples of smarter, more intuitive interfaces.Nov 2024ArticleUnderstanding the AI Revolution: A User’s GuideLearn about the basics of AI, its potential, and the ethical considerations surrounding its use.Nov 2024ArticleThe Role of Data Governance in the New World of Enterprise AIRobust data governance ensures high-quality data, mitigates risks, and drives successful gen AI adoption for sustainable business growth.Nov 2024ArticleEvolution of Conversational AI: From Rules to Real-Time UnderstandingConversational AI is revolutionizing how we interact with technology. Learn how NLP and machine learning advancements drive more human-like and…Oct 2024ArticleConversational AI Trends Shaping the Future of BusinessLearn about hyper-personalization, generative AI integration, multimodal interactions, and applications across industries.Oct 2024Article5 Reasons to Attend the Conversational AI Summit 2025Discover the top reasons to join the Conversational AI Innovation Summit 2025 in Toronto.Oct 2024ArticleThe Convergence of Biometrics and AI in Identity VerificationWe're living in a world where our digital lives are exploding. We're shopping, banking, socializing, even falling in love online.Oct 2024ArticleConversational AI in Enhancing Employee Experience: Innovations and ImpactIntroduction Forget water cooler gossip and awkward office parties. The future of employee engagement is all about chatbots, virtual assistants, and…Oct 2024ArticleDecentralised Identity: The Future of Digital AuthenticationDiscover how decentralised identity is revolutionising digital authentication. Learn about the benefits, challenges, and how organisations can prepare for…Sep 2024ArticleAI and ML: Transforming AML and KYC ComplianceDiscover how AI and ML revolutionise AML and KYC compliance. Learn about their benefits, challenges, and real-world applications.Aug 2024ArticleZero Trust: The Cornerstone of Modern SecurityDiscover how the zero-trust approach can strengthen enterprise security by minimising unauthorized access, detecting threats, and protecting your data.Aug 2024ArticleBeyond Phishing: Emerging Cyber ThreatsDiscover the latest cyber threats, such as supply chain attacks, open-source vulnerabilities, and AI risks, and learn how to protect your organization…Aug 2024ArticleAI: The New Frontier in Fraud PreventionDiscover how AI is revolutionizing fraud detection and prevention. Learn about the power of AI-powered identity graphs and the ethical considerations involved.Aug 2024
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Key findings
89%of organisations use AI in at least one business function
44%say AI is scaling across their enterprise, up from 38% a year earlier
40%of large organisations are scaling AI agents, up from 27% in 2025
