Conversational and generative AI agents for customer service. Part of NiCE since September 2025.
Conversational AI and AI agents
About
Cognigy provides voice and chat AI agents and agent-assist tools for enterprise contact centres.
Key facts
Headquarters
Düsseldorf, Germany
Founded
2016
Chief executive
Philipp Heltewig
Founders
Philipp Heltewig, Sascha Poggemann, Benjamin Mayr
Markets
Conversational AI and AI agents
Website
cognigy.com
Products and solutions
AI agents for voice and chat customer service
Agent assist for human agents
Integrations with contact-centre platforms including NiCE CXone, Genesys, Avaya, AWS and 8x8
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