Cloud contact centre and customer experience platform.
Customer experience and contact centre
About
Genesys provides cloud contact centre software with routing, workforce management and AI features.
Key facts
Headquarters
Menlo Park, United States
Founded
1990
Chief executive
Tony Bates
Markets
Customer experience and contact centre
Website
genesys.com
Products and solutions
Genesys Cloud CX contact-centre platform
Virtual agents, copilots and AI Studio
Digital channels including web messaging, WhatsApp, email and social
Conversational intelligence and quality management
Cookies on ConfX We use essential cookies to run this site. With your permission we also use analytics cookies to understand how it is used. Cookie Policy
confxglobal.com
Event sponsorship
Request sponsorship details
Tell us which event interests you and our team will send the options and pricing.
DemandGen Program
Discuss a program
Describe the audience you want to reach and your goals.
Bespoke events
Plan a bespoke event
Conferences, roundtable series, customer summits and hospitality events, designed and delivered for you.
Contact
Send us a message
Questions about ConfX, our events, research or your account.
Register interest
Knowledge Sessions
Watch every session with a ConfX account
Keynotes, panels and fireside chats from ConfX events, plus full research reports and tools you can save.
